

The video link above is designed to assist customers self installing on the System 1200 & Performance Series Systems. Written instructions and a hand book are also provided. Please follow the training instructions laid out in the handbook. We would advise customers who are self installing to watch the video at least once prior to commencing the installation (this gives an indication of the equipment required and a chance to ask any questions)
DogFence are available to assist with any installation or training queries - if you are unsure about where to lay your cable please call us for advise. We are also on hand to offer support with the training of your dog and or cat.
Your System is covered by a 30 day money back guarantee - simply return the system with any unused cable rolls for a refund (used cable & postage costs cannot be refunded).
If using the DogFence installation service below is a copy of our standard trading terms & conditions for installation.
Terms & Condition for Installations by DogFence.
For customers using the DogFence installation service a confirmation of booking will be sent via 1st class post & via mail where an email address is given.
Customer is deemed to have made a booking upon payment of the deposit.
Upon booking a non refundable deposit is paid. (DogFence agree to offer a 48 hour cancellation period from the time of booking – whereby the deposit will be refunded – after this time the deposit will be deemed as paid & will be non refundable). The balance will be due on the day of installation plus any additional charges or extras ordered (any reductions will also be taken from the balance on the day of installation). Goods remain the property of DogFence until all overdue amounts are settled.
Balances due are payable on the day by cheque, cash or debit card. Credit card payments will be accepted but are subject to a 2% charge (except Amex 6% surcharge).
The non-refundable deposit will be carried over for a period not exceeding 90 days for customers who wish to postpone the installation. Thereafter the deposit will be forfeited.
Cancellation or postponement of installation: 2 full working days notice of cancellation/postponement is required. If the booking is cancelled/postponed within less than 2 full working days notice of the installation, the installation fee will be payable less the deposit already paid.
Installation price is based on burial of dog fence cable using DogFence trenching equipment (except where stated separately in the estimate). Hand burial is not included in the price. Where it is not possible to bury the cable using the DogFence trenching equipment the cable will be installed above ground using existing perimeter barriers. Where the customer requests the cable to be loose laid on the ground this will be done with the instruction that the cable could be prone to damage.
DogFence endeavour to install the boundary cable to avoid cable breakage, however, DogFence are not responsible for to damage to the boundary cable after installation. Every endeavour is made to ensure that the cable is unlikely to be damaged after installation. Training flags do not mark the line of the cable and are for temporary training use only.
DogFence requests that the customer instructs the installer on the placement of any underground wires, pipes, lines, electric gate cable or other items to avoid damage during installation. In no event shall DogFence be responsible to any damage to underground wires, pipes, lines or other items, nor shall DogFence be responsible for restoring Customers premises to its original condition. DogFence accept no liability to damage to driveway due to driveway cuts.
DogFence are not responsible for clearing/removal of rubbish, shrubs, trees etc that are in the path of the desired route for the cable. Please note that at least 2 ft clearance is required in order to operate the trencher. DogFence are not responsible for the removal of existing fences on the customers property. DogFence request that the grass must be no higher than 12” on day of installation. (When the grass is over 12” the installer is unable to verify that the cable is being buried correctly). Once installed the grass can be left to grow to any height – grass height does not affect the operation of the system after installation.
Where the customer requests that the cable is to be laid outside the property boundary or on neighbours land – the customer must ensure that the correct permission has been granted for the cable to be installed in this area. DogFence accepts no liability or responsibility for the movement of cable. Cable installed outside of the property boundary is installed at the customers own risk.
The installation & training fee quoted is valid for the area quoted in either meterage or acreage where the area is larger DogFence reserve the right to charge for additional cable & or installation costs.
DogFence subject to terms and conditions set forth hereunder, hereby warrants that it will repair, replace at it’s own discretion with a (nominal upgrade charge for units 4 years old) for parts or labour (postage charge may apply), the product (Receiver unit or Transmitter) which is found by DogFence to be defective by reason of improper workmanship and or materials (inc dog chews) for the lifetime of the ownership by the original owner for System. System 1200 and Performance Series Systems for the lifetime of ownership and for a period of 2 years for the GroundsKeeper transmitter, I50 indoor System and battery backup units. DogFence’s sole liability will be to repair/replace at its option any product or part which DogFence determines to be defective. In no event will DogFence be liable for any special, indirect or inconsequential damages arising out of the purchase or use of the product. In no event shall DogFence’s liability exceed the purchase price of the product. Customer must agree to use authorised batteries only:
R1200 & R8 Receivers: DogWatch 3.6 volt or Saft LS14250 3.6 Volt
R1200m & R7: DogWatch 3.0 volt, or Varta CR123 1/3N 3.0 Volt
Use of any other battery will void the warranty.
DogFence guarantee to contain your dog for life provided that:
Where the customers use their own battery DogFence will require receipts for purchase of batteries that prove continuous use.
DogFence agrees to give ongoing support as deemed as necessary by DogFence in order to procure the safe containment of the pet. Customers who are not using the system in conjunction with the manufacturer’s guidelines or DogFence advice may be subject to a service call charge.
Items not covered by Warranty
The following items are not covered by lifetime warranty:-
Loss of receiver unit
Breakage of contact posts
Loss of contact posts
Chews to nylon collar straps
Breakage to nylon collar straps
Breakage, damage to boundary wire
Power supply
Use of System
All aspects with regard to the function and use of the hidden fence systems are covered in the owner’s handbook. Customer agrees to use the DogWatch hidden fence system in relation to the instructions as laid out in the owner’s handbook.
WARNING
This product is not intended for use with dogs who have a history of aggressive behaviour.